Terms and Conditions

What personal data are processed

 

  • name;
  • contact information such as a telephone number and an e-mail address;
  • payer’s address and delivery address;
  • bank account number;
  • costs of goods and services and data related to payments (purchase history);
  • customer support details;
  • other information related to customer surveys and/or offers.

 

You can read more about the proccesing of personal data here.

 

GENERAL TERMS AND CONDITIONS

 

  • The terms and conditions of sale apply to the rights and obligations arising from the purchase of goods by the customers of the Beebitare.ee online store (hereinafter the Customer) from Beebitare OÜ (hereinafter Beebitare.ee).
  • When registering as a user of Beebitare.ee and/or purchasing products from Beebitare.ee, the terms and conditions of this contract and the rights and obligations arising from the laws of the Republic of Estonia apply.
  • Beebitare.ee reserves the right to make changes in the terms and conditions of sale and the selling prices. The said changes will be reflected on the Beebitare.ee website.



ENTRY INTO FORCE OF THE CONTRACT OF SALE

 

  • Beebitare.ee sells and the Customer purchases the products offered at the online store.
  • The contract of sale will enter into force when the amount to be paid according to the order confirmation has been credited to the current account of Beebitare OÜ.
  • When finalising an order and paying for the order at the Beebitare.ee online store, the Customer will confirm that they have read and agree to the terms and conditions of sale.

 

PRICES

 

  • All the prices at the Beebitare.ee online store are given in euros. 
  • Beebitare.ee reserves the right to adjust the prices. If the Customer placed an order before the price adjustment took effect, they will receive the product with the price reflected in the order at the moment the order is placed. The Customer is not entitled to claim compensation for the difference in price.

 

FINALISING THE ORDER AND PAYING FOR THE GOODS

 

  • When paying for the order, the Customer can choose from the following payment methods: Swedbank, SEB, Luminor, LHV, Coop bank link or credit card. The Customer will have to pay 100% of the cost of the order to confirm the order.
  • The contract of sale is deemed to be concluded and the order is to be executed right after the Customer has paid 100% of the cost indicated in the order confirmation.

 

DELIVERY

 

  • After the contract of sale has entered into force (the Customer has paid for the order), Beebitare.ee will complete the order and hand it over to their logistics partners for delivery.
  • The delivery times indicated on the Beebitare.ee website apply from the moment the order is paid for.
  • The Customer is obligated to inform Beebitare.ee of any changes regarding the destination or agreed time of delivery immediately and before the goods are to be delivered.
  • The accuracy of the contact information presented in the order determines whether delays and misunderstandings arise in the delivery of goods or not. Beebitare.ee is not responsible for the delays and misunderstandings arising in the delivery of goods if they are caused as a result of the Customer presenting inaccurate contact information in the order.
  • Beebitare.ee will replace the products, but not the product packaging, that have been damaged during delivery. If the products are not replaceable, Beebitare.ee will reimburse the Customer for the amount paid for the damaged products.

     You can choose between different delivery providers: 

  1. SmartPost Parcel Terminal - 2.89€ / Free delivery from 50€! 
  2. Omniva Parcel Terminal - 2.89€ / Free delivery from 50€! 
  3. DPD Parcel Terminal - 2.69€ / Free delivery from 50€! 
  4. DPD Courier - 5.90€ 

 

RIGHT TO RETURN

 

  • Pursuant to subsection 56 (1) of the Law of Obligations Act, the Customer may withdraw from the contract within 14 days after receiving the goods.
  • Returned goods must be unused, undamaged, and in their original packaging.
  • The Customer must bear the cost of returning, unless the reason for returning is non-compliance with the order or defective goods.
  • To return the goods, the Customer must send a free-form statement to the e-mail address info@beebitare.ee within 14 days after receiving the goods. The statement of withdrawal must include the name of the Customer, the name of the product, and the number of the invoice or the order.
  • The money paid for the returned goods will be reimbursed to the customer immediately but no later than within 14 days after receiving the statement of withdrawal. In addition to that, the cost of delivery will also be reimbursed to the Customer.

 

CLAIMS PROCEDURE

 

  • Pursuant to the Law of Obligations Act, the Customer is entitled to make claims against the seller in case any lack of conformity of a product becomes apparent within two years as of the date of delivery of the product. It is presumed that any defect that becomes apparent within the first six months existed at the moment of the sale and, therefore, the nature of the defect is to be identified by the seller.
  • If a product defect occurs, the Customer must inform Beebitare.ee thereof by sending them an e-mail to info@beebitare.ee and include the following: their name, contact information, and a description of the product defect. The statement must be sent no later than two months after discovering the defect.
  • Beebitare.ee is not responsible for:
  • Damages caused to the product by the fault or negligence of the Customer;
  • Defects caused by the misuse of the product by the Customer;
  • Natural wear and tear of the product.

 

LIABILITY AND FORCE MAJEURE

 

  • Beebitare.ee is liable to the Customer and the Customer is liable to Beebitare.ee for damages caused to the other party by violating these terms and conditions in cases and to the extent specified in the valid legislation of the Republic of Estonia.
  • Beebitare.ee is not liable to the Customer for the caused damages or the delay of the delivery of the product if the damages or the delay of the delivery of the product are caused by events that could not have been avoided or foreseen by Beebitare.ee

 

PRIVACY

 

  • By using the Beebitare.ee website, the Customer gives explicit and informed consent to the processing of their personal data byBeebitare.ee.
  • Beebitare.ee uses the information provided by the Customer only to execute purchase orders and does not disclose them to third parties.

 

OTHER TERMS AND CONDITIONS

 

  • Disputes and disagreements arising from these terms and conditions are resolved by the parties through negotiations. If disputes and disagreements arising from the contract cannot be solved by the parties through negotiations, the Customer is entitled to turn to the Consumer Protection Board or court to protect their rights. Beebitare.ee is entitled to turn to court to protect their rights.

 

PROCESSING OF PERSONAL DATA

 

The data controller for the Beebitare.ee online shop is Beebitare OÜ, registry code: 14958882, address: Keskuse 14A, Tallinn 12911, Harjumaa, telephone: +372 53 788 358 and e-mail info@beebitare.ee

 

 

What personal data are processed

 

  • name;
  • contact information such as a telephone number and an e-mail address;
  • payer’s address and delivery address;
  • bank account number;
  • costs of goods and services and data related to payments (purchase history);
  • customer support details;
  • other information related to customer surveys and/or offers.
  • You can read more about the use and recording of cookies on this page. 

 

For what purpose personal data are processed

 

  • Personal data are processed for the purposes of the performance of the contract concluded with the customer. Personal data are processed for the performance of legal obligations (for example, accounting and the resolution of consumer disputes). 
  • Personal data are used for managing the customer’s orders and delivering the goods. 
  • Purchase history data (purchase date, goods, quantity, customer data) are used for preparing an overview of goods and services purchased and for analysing customer preferences. 
  • The bank account number is used to refund payments to the customer. 
  • Personal data such as e-mail address, telephone number and customer name are processed in order to resolve any issues related to the provision of goods or services (customer support). 
  • The IP address or other online identifiers of the user of the online shop are processed for the provision of the online shop as an information society service and for the compilation of Internet use statistics. 

 

Transmission of personal data to authorised processors

 

  • The merchant keeps secret the customer’s personal data that have become known to it in the course of the registration and use of the user account and publishes them to third parties only with the customer’s consent, except where the obligation or entitlement to publish the data results from legislation. The user of the online shop accepts that, in order to provide the customer with suitable services, the merchant is entitled to process their data, including the transmission of the customer’s data to parties related to the provision of a service for the customer by the merchant. List of authorised processors:

 

To send orders to the customer:

 

  • DPD
  • Itella
  • Omniva
  • Payment service providers

 

To pay for orders: 

 

  • Swedbank
  • SEB
  • Luminor
  • LHV
  • Coop
  • Adyen (credit card payments)

 

Collecting statistics - collecting information for better e-shop user experience:

 

  • Google Analytics
  • Facebook
  • Instagram

 

Security and access to data

 

  • The online shop takes appropriate physical, organisational and information technology security measures in order to protect personal data against accidental or unlawful destruction, loss, modification or unauthorised access or disclosure.
  • Transmission of personal data to the authorised processors of the online shop – personal data are processed under the contract concluded between the online shop and the authorised processor. The authorised processors are required to ensure appropriate safeguards during the processing of personal data.



Inspection and amendment of personal data

 

  • Personal data recorded in the online shop may be inspected or amended via the online shop account management. If a purchase has been made in the capacity of a visitor (without a user account), a query about personal data may be submitted using the request for information form. 

 

Revocation of consent

 

  • If personal data are processed based on the customer’s consent, the customer is entitled to revoke their consent via the online shop account management.

 

Retention

 

  • When a customer account is closed in the online shop, any personal data are deleted, except where such data need to be retained for accounting or the resolution of consumer disputes. 
  • If a purchase has been made in the online shop in the capacity of a visitor (without a user account), the individual purchase history will be retained for three years. 
  • In the event of disputes related to payments or consumer disputes, personal data are retained until the settlement of the claim or until the expiry of the limitation period (three years). 
  • Personal data needed for accounting are retained for seven years.  

 

Deletion

 

  • Personal data recorded in the online shop along with the user account may be deleted via the online shop account management .
  • You can submit a query about the deletion of other personal data using the request for information form. A request for the deletion of data is answered not later than within a month, and the period for the deletion of the data is clarified if necessary. 

 

Transfer

 

  • An electronic statement about the personal data recorded in the online shop may be downloaded from the online shop account management.
  • You can submit a query about the transfer of other personal data using the request for information form. A request for the transfer of data is answered not later than within a month, where customer support establishes identity and provides notification of personal data applicable to transfer. 

 

Direct marketing messages

 

  • An e-mail address or a telephone number is used for the transmission of direct marketing messages if the customer has provided the relevant consent. If the customer does not wish to receive direct marketing messages, the relevant link has to be selected in the e-mail header or customer support has to be contacted. 
  • If personal data are processed for the purposes of direct marketing (profiling), the customer is entitled to submit objections in relation to the initial or subsequent processing of their personal data, including the preparation of a profile analysis related to direct marketing, at any time by notifying customer support thereof via e-mail. 

 

Resolution of disputes

 

  • Disputes related to the processing of personal data are resolved through customer support (contact information for the merchant’s customer support). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
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